Receptionist (Full-time)

Job Title: Receptionist
Location: Samaritan Center – 9231 Lee Highway, Ooltewah, TN 37363
Reports To: Director of Social Services
Job Type: Full-time

Schedule: Monday – Thursday 8:00-5:00

Pay: $17-18/Hour

Position Summary:

The Receptionist serves as the first point of contact for clients, donors, and visitors at the Samaritan Center, a non-profit social services agency committed to supporting individuals and families in need. This role provides essential front-desk support and ensures smooth communication, scheduling, and client intake processes. The ideal candidate will demonstrate professionalism, compassion, and strong organizational and communication skills.

Key Responsibilities:

• Welcome all visitors and clients to the Center; notify staff when appointments arrive.
• Collaborate with team members and provide support as needed for general operations.
• Answer and route incoming phone calls using a multi-line telephone system.
• Respond to voicemail messages and return calls in a timely and professional manner.
• Provide accurate information about the Samaritan Center’s thrift store, including hours of operation and donation dock hours.
• Assist with initial screening of prospective clients, including reviewing required documentation.
• Schedule client appointments with case managers using internal software.
• Maintain the cleanliness, safety, and organization of the reception area.
• Accept small in-person donations and direct larger donations to the donation dock.
• Assist individuals with the purchase of gift certificates for the thrift store.
• Report monthly and quarterly data related to client service appointments.
• Support the upkeep of the community bulletin board, lobby and chapel literature displays, and Little Free Library.
• Maintain and troubleshoot basic telecommunication systems.
• Perform other administrative duties as assigned by the Director of Social Services.

Required Qualifications:

• High school diploma or GED required.
• Proficiency in Microsoft Excel and basic computer applications.
• Ability to learn and navigate the Samaritan Center’s internal software system.
• Strong verbal and written communication skills.
• Excellent attention to detail and time management.
• Demonstrated reliability, flexibility, and professionalism.
• Ability to manage stress and maintain a client-centered, service-focused approach.
• Comfortable working both independently and as part of a team.
• Previous experience in customer service or a non-profit setting preferred but not required.

Physical & Environmental Requirements:

• Frequent sitting, standing, bending, and reaching throughout the workday.
• Ability to lift small donations or materials as needed (typically under 25 lbs).
• Comfortable working in a dynamic and public-facing environment.

Benefits:

• Holiday and Personal Time Off, including your birthday
• Medical Insurance
• Dental and Vision options
• 401K Retirement

To Apply:

Please submit your resume and cover letter to amygray@thesamaritancenter.net.